No one likes bills, and especially when they’re very high. We take the pressure out of these calls with simple steps, and quick access to tips and answers for your team. So, whether it’s support understanding their bill, arranging a payment or finding a way to manage their energy consumption going forward, your team will know the answer.
How we help utilities
The right answer, every time.
Our system allows you to layer, share and collaborate on content without leaving your screen. So when a customer calls about their bill, you can view it, as well as information to help answer any questions in relation to it. Giving the customer the right answer, on time without the need to escalate it further. Some of our customer have increased their first call resolutions by 20%.
Less time on the phone
No one likes being left on hold listening to background music. With Panviva, your agents’ can resolve a customer query instantly. This frees up more time for both your team and your customer. Some of our customers have reduced their average handling time by 25%.
Onboarding done right
Some of our customers have reduced their training time by 50%. While classroom training was an effective onboarding introduction in the past, digital transformation is the way forward. With our software, your new starters have access to the all the knowledge they need from the same screen they’ll be communicating with customers.
Some of our customers have achieved
reduction in training times
reduction in average handling time
increase in first call resolution
Featured Case Study
Stellar and Panviva
Panviva has helped reduced Stellar's average call handling time by 25% and the need for floor staff by 50%. This has helped achieve a 5 star rating for Medicare Advantage.