Healthcare & Insurance

Whether it’s scheduling an appointment, processing an insurance claim or updating customer data – a seamless experience is one less worry for your patients. Digitalize your workflow to ensure your staff can always put the patient first without affecting the day-to-day operations.

How We Help Healthcare & Insurance

  • Safe and Secure

    Patient data, whether over the phone, through an online system or on a server, should always be securely and safely stored and managed. Panviva ensures you meet all regulatory requirements and comply with all data protection laws. Access to information is secure and seamless, without compromising customer data or trust.

  • Timely, accurate information

    For health insurance operators, resolving queries via their call centers are crucial for reducing escalations and retaining customers. Our system is set up so that your CX agents, can answer questions, reduce talk time and reduce their average handling times. Some of our customers have reduced their talk time by 12%.

  • Digitalizing workflows and operations

    Scheduling a same-day appointment or trying to access insurance bills are just some of the things digitalized through our omnichannel solution. This means your team have more time to focus on what’s most important, your patients.

Some of our customers have achieved

  • 75%

    reduction in escalations

  • 18%

    reduction in average handling times

  • 12%

    reduction in talk time

Featured Case Study

NextCare and Panviva

"Patients get the information they need fast, and right the first time. It assists us in having other patients not being on hold as long. With 5000 patients calling in a day that’s a lot of patients and a matter of a few seconds can make a big difference for the patients. Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement” 

- Stephanie Swinbourne, Director of the Customer Service Center

Join NextCare and our other healthcare providers to transform your customer experience

Our Healthcare & Insurance Customers

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