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SupportPoint is a software solution that guides users in real-time through disconnected, confusing applications and complex information, facilitating feedback from users to subject matter experts and resulting in continuous sustainable improvements in your call center and back office. The value is a dramatic reduction in costs and errors. With a typical payback in 3-6 months.
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Enterprise Desktop Complexity results in call center and back office errors and inflated costs. It also makes sustaining process improvements next to impossible. The quality and cost impact on organizations is dramatic. SupportPoint provides continuous cost, error and risk reduction fueled by user feedback to your subject matter experts.
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More than 200,000 CSRs and back office staffers worldwide are already using SupportPoint in Banking, Health Insurance, Telecommunications, Utilities, Manufacturing and Government.
