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SupportPoint is a software solution that guides users in real-time through disconnected, confusing applications and complex information, facilitating feedback from users to subject matter experts and resulting in continuous sustainable improvements in your call center and back office. The value is a dramatic reduction in costs and errors. With a typical payback in 3-6 months.
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SupportPoint V8.0 SupportPoint V8 has been released with numerous functionality enhancements and extensions including High-Availability for mission critical applications. The High Availability module guarantees call centre agents and field service staff always have access to critical information even during system outages or when working in areas where there is no network signal.
SupportPoint V8 also introduces powerful new search functionality that exploits Panviva’s proprietary technology for ‘searching in a known domain’, taking searching to a new level.
New review and approval workflow functionality provides powerful control over approval publication of content. More details
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More than 200,000 CSRs and back office staffers worldwide are already using SupportPoint in Banking, Health Insurance, Telecommunications, Utilities, Manufacturing and Government.
