Deliver the right content, right when needed
A secure, scalable, cloud-based platform that guides users step by step through their work, delivering the right information, the moment they need it, every time.
Let the cloud do the heavy lifting
Built on a highly reliable SaaS platform, Panviva incorporates all the advantages of cloud technology, including flexible deployment, scalability, reduced costs and ease of integration with other systems. Fast implementation with minimal IT investment lets you get started in days. You can then scale as required, paying only for what you need.
Deliver the exact information needed
Panviva enables you to store all of the information that your company’s efficiency, effectiveness, compliance and customer experience depend upon in a single safe repository. The knowledge base manages the content and delivers it in real time based on a user’s role and given task. The system also logs every action, providing a complete audit trail and enabling you to examine content usage for new efficiency gains.
Keep everyone on the same page
Subject matter experts can quickly capture critical business information and keep it up to date with the authoring tool. The WYSIWYG tool is as easy to use as Microsoft Word — requiring no technical skills or IT involvement — giving process owners complete control over the information critical to the performance of their staff. Templates, automatic localization and powerful review and approval workflows ensure consistent information delivery across your business.
Scale up or down as needs change
Panviva’s cloud-based architecture can effortlessly scale to tens of thousands of global users, making it easy to meet the evolving demands of your organization. You can add more seats instantly and affordably during peak periods such as holidays or annual renewals. And a modular design lets you add new or enhanced functionality without having to upgrade your entire system.
Click once for context-aware guidance
The Viewer is a web browser or client application that sits on top of your other business applications on any device. Whenever a user needs help, they click, and Panviva immediately presents the just-in-time information your staff needs to do their work right.
Unlike any other solution on the market, Panviva’s process guidance is role-specific and context-aware. It knows exactly who the user is, their role, and what they are trying to do based on open desktop screens. This lets Panviva deliver information relevant only to the task at hand, driving productivity gains.
Get up and running — fast
Deploying Panviva is fast and efficient, making you ready for content creation in just a few days. Your content experts can build your knowledge base, or you can take advantage of Panviva’s Customer Engagement team. The regional teams have years of experience structuring business information and journey mapping and can help you:
- Design and scope your content development process
- Coach and train content owners
- Develop content quality assurance content