PowerHouse Consulting is an internationally recognized management consulting firm specializing in all aspects of Contact Centers, Telecommunications, and the Customer Experience. We work with top management to develop strategies and implement plans that align Contact Center operations with corporate vision and Customer Experience goals.
Telstra is Australia’s leading telecommunications and technology company. We provide 17.2 million mobile services, 7.0 million fixed voice services and 3.4 million retail fixed broadband services. Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
Apply Synergies is a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet the 5 Moments of Learning Need. They have helped 100’s of organizations across the world enable peak performance at the speed of change.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward.
Customers shouldn’t have to conform to application logic—or grow old on hold while agents search through landfills of information for answers. Lawson Concepts provides market-leading technology solutions and services for contact centers that reduce agent fatigue and streamline the customer-agent interaction – because a happy agent makes a happy customer.
We are experts on the end-to-end customer care journey; working with a diverse client base that spans a broad range of industries. We tailor unique solutions for each client to help them meet their business goals: ranging from building multi-channel operations, creating future-proof strategies or lowering costs through offshoring.
CoreAxis creates custom learning & development solutions for growing organizations across a variety of industries, including financial services, technology, life sciences, restaurants, and consumer products. The Boston-based corporate training company helps executives and business leaders accelerate growth, optimize processes, and drive the transformation of their most valuable asset: their people.
EPIC Connections is a global professional services company that focuses on transforming contact centers to optimize efficiency and customer experience. Our Optimization, Implementation and Outsourcing services provide workforce optimization, technology utilization and process improvement solutions across a variety of industries.
As agile change becomes an ever more determining factor in remaining competitive in today's marketplace, clients look to Best in Learning to give them the up-to-the-second learning methodologies, techniques and tools they need to improve human performance and streamline process to measurably impact the bottom line.
Brightside Solutions empowers insurers to manage their healthcare portfolio effectively. The Brightside methodology provides the full spectrum of services — from consultation to implementation — and specializes in using the proprietary Brightside Align product to optimize your product offerings. Brightside Align, helps evaluate insurers’ portfolios using quantitative data and predictive insights about the market.
Customer Driven is a customer engagement consulting and services firm dedicated to creating exceptional customer experiences. Our Knowledge Management Practice—enabled by Panviva—provides front-line employees with the confidence and information required to resolve even the most complex enquires.
Hal Christensen, President of QuickCompetence, LLC, was one of the early pioneers of the Performance Support movement. Over the past 25 years he has advised dozens of organizations on how to introduce and quickly expand Performance Support initiatives and how to create solutions that will deliver maximum impact
pta is Pearson Trueman & Associates, a consulting firm with over ten years’ experience helping corporate and government organisations improve performance and achieve their strategic and business goals through four core service themes: analyse, communicate, learn, change.