"Customers will never love a company
until the employees love it first."
Panviva is the future of seamless
employee and customer experience.
Panviva began in Melbourne, Australia in 1996.
At the time, our founders noticed there was a huge problem. Businesses were struggling with how to train and support their employees. No matter the industry, it seemed impossible to teach all of the complex processes, policies and products needed to support customers.
Classroom training lasted for weeks and relied on the employee's memory. The cost was huge and the results were poor. People used outdated paper manuals filled with business jargon to try and support themselves. Customers were fed up with being told the wrong information.
We knew there must be a better way to keep employees up to date and customers happy!
Our flagship product, also called Panviva, was born! We wanted to simplify the creation of content and deliver the right answer at the employee's time of need.
The unique display was designed to simplify the way information was presented. We knew the longer the reading line, the higher the reading age… so we created a 1/3 floating window display to deliver all the knowledge someone would need.
Over the years our business and our product have evolved.
We've created partnerships with industry experts to help guide our innovation and support our customers.
Over time we saw a change in the way businesses were operating. We realized people were consuming knowledge differently. So, we decided to build a knowledge eco-system. A living, breathing asset to every organization, with Panviva’s single source of truth at the center. Our evolution started with our API platform and more recently our Digital Orchestrator. Our vision is to continue to push the boundaries of traditional knowledge management to help our customers every step of the way on their digital journey.
Check out the areas we are passionate about!
We're partnering with the best in the business to push the boundaries of innovation. From knowledge mining to virtual reality - we are committed to not just following trends but setting them.
We want to make meaningful connections across your people, technologies and processes. The world is changing and we want to help you along your digital journey.
We want to solve your business problems!
We want to make you CX heroes. After all, this isn't just about software, it's about keeping your customers happy.