Makes It Simple.
People want to reach you whenever they want, from wherever they are, and however they like to communicate.
That means a consistent, relevant experience everywhere, every time. The Omnichannel the way it was meant to be. You can’t get there with fragmented data silos and standard search engines no matter how intelligent or fancy.
Panviva Makes the Omnichannel Work for You
Panviva’s centralized knowledge repository eliminates the data silos that fragment user experience while providing accurate, consistent answers regardless of device, location or connection point.
Panviva offers a single data repository with easy-to-use authoring tools that puts control of content in the hands of subject matter experts
SINGLE KNOWLEDGE SOURCE
APIs enable content to remain consistent while being published across all channels
How Panviva Technology Works
The Omnichannel Panviva Knowledge Cloud
Creates customer service excellence by responding to customers’ needs or requests with accurate, specific knowledge. It works through a proven combination of a centralized knowledge base; task-based content development authoring tools, leveraging AI for natural language interactions, and integrated access to all connection points via intelligent APIs.