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Banks and Credit Unions avoid costly errors with Panviva because when employees follow proper protocol and processes they provide top notch service
Take guesswork out of the service equation
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Financial companies rely on Panviva

Banks and Financial Services firms undertake extensive customer journeys with their clients, from greeting them at the front door to managing important transactions in the back office. Access to relevant information at each point is critical to meet and exceed service expectations, as is achieving regulatory compliance requirements. With Panviva, financial institutions can:

  • Cut training time by 60% and accelerate time to competence by 33%
  • Improve customer satisfaction
  • Lower the cost of each interaction with faster, accurate agent responses
  • Reduce errors and compliance breaches by guiding staff through each step
  • Increase profitability by improving the outcome of each interaction

ANZWestpacGM Financial

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Panviva is a secure, scalable cloud-based platform that gives users rapid access to the right information they need to perform their jobs well — every time, everywhere.

Cloud platform: Set up, administer, scale with ease
Knowledge base: Store content for quick access
Authoring tool: Publish current, accurate information
Viewer: Deliver staff the exact help just when needed

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