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With increasing competition, roadside assistance providers need to deliver top-notch service

As competition increases among roadside assistance providers, so does the need to deliver a top-notch member experience. A persistent pain point among roadside assistance clubs is responding to stranded motorists in the fastest time frame possible. The ability to quickly…

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Improving the member experience with the right tools

“Many member services organizations are restructuring how they handle data and information resources through better knowledge management practices—providing the ability to consistently deliver a better member experience resulting in higher member satisfaction ratings.” — Steve Pappas, SVP of Panviva A…

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Panviva Announces New Partnership with PowerHouse Consulting

Nashua, NH (June 14, 2018)  Panviva—the premier provider of cloud-based knowledge management solutions and real-time performance support—announced today they have formed a partnership with PowerHouse Consulting. PowerHouse Consulting specializes in all aspects of call centers and telecommunications, working with senior…

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How cloud technology cultivates strong customer relationships through teamwork

“Whether your employees are one desk or entire cities apart, they need each other’s support, knowledge and experience to serve your clients. Cloud-based knowledge-management (KM) software is a winning solution for building better, faster teams in banks and credit unions.”…

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