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With increasing competition, roadside assistance providers need to deliver top-notch service

As competition increases among roadside assistance providers, so does the need to deliver a top-notch member experience. A persistent pain point among roadside assistance clubs is responding to stranded motorists in the fastest time frame possible. The ability to quickly…

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Improving the member experience with the right tools

“Many member services organizations are restructuring how they handle data and information resources through better knowledge management practices—providing the ability to consistently deliver a better member experience resulting in higher member satisfaction ratings.” — Steve Pappas, SVP of Panviva A…

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