“Omnichannel isn’t just about having a variety of ways to contact your business. It’s about providing a seamless experience regardless of the chosen contact method so that no loss of information or functionality occurs.” — Steve Pappas, SVP of Panviva’s…
“Companies who have been using Panviva have reported an 80% reduction in data entry errors, a 50% reduction in training time, and 26% decrease in agent attrition, which also contribute to healthy profitability.” In an industry as competitive as telecommunications,…
“A strong CX is paramount because it helps to build referrals, attract top talent in the medical field, grow your organization, and strengthen community relations—all of which can affect the level of care you’re able to provide.” Healthcare is a…
“Being able to access the right information at every customer touchpoint is critical in maintaining good client relationships while also remaining compliant and confidential.” — Steve Pappas, SVP and CMO, Panviva The digital information hurdle isn’t an easy one to…
As competition increases among roadside assistance providers, so does the need to deliver a top-notch member experience. A persistent pain point among roadside assistance clubs is responding to stranded motorists in the fastest time frame possible. The ability to quickly…
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new…
Join Panviva September 13th at the 20th Annual Fall Symposium and see what's new in our industry. Interactive seminars, fantastic exhibits, renowned keynote speaker, great food, prizes, and networking with old and new friends. The Fall Symposium will be held at the J. Neils…
Join us at the Northeast stop of the national Contact Center Ideas & Innovations Tour—Don’t miss your chance to learn, share and network with the region’s most cutting-edge organizations! Hosted by Contact Center Nation and Contact Center Pipeline Magazine, the…
In today's digital era, customers expect the same level of service no matter how they contact you—they don’t view your brand as a series of channels, rather they see it as one single cohesive unit. “They expect to interact with…
“As a result or embracing the omni-channel customer experience, businesses are able to resolve cases faster. Fine details aren’t lost in the exchange. Customer frustrations are limited and customer service agents feel empowered and confident in their ability to solve…