“Many member services organizations are restructuring how they handle data and information resources through better knowledge management practices—providing the ability to consistently deliver a better member experience resulting in higher member satisfaction ratings.” — Steve Pappas, SVP of Panviva A…
“Avoiding call escalations, hold times and callbacks means customer resolutions are reached faster, leaving them confident you’ll be able to help them again if needed.” -- Stephen Pappas Spreadsheets, Google Docs, CRM, brightly colored sticky notes, manila files – there…
Nashua, NH (June 14, 2018) Panviva—the premier provider of cloud-based knowledge management solutions and real-time performance support—announced today they have formed a partnership with PowerHouse Consulting. PowerHouse Consulting specializes in all aspects of call centers and telecommunications, working with senior…
When it comes to customer experience, telecommunications companies get a bad rap. Telecom companies continue to dominate “official” lists of companies with lackluster customer service, like this one from Ranker that puts 10 telecoms in the top 50. It’s not…
“Panviva makes it easy to create cohesion among schedulers to minimize wait time and maximize efficiency.” — Steve Pappas Scheduling patients is no easy feat, even for seasoned schedulers. On one hand, you don’t want to keep your patients waiting…
Panviva is excited to be at the America's Credit Union Conference at the Hynes Convention Center in Boston on June 28 - 29. If you're attending conference we look forward to talking to you. Stop by Booth 300 and say…
“Ensuring teamwork — across all channels, locations and job functions — is crucial to providing an optimal customer experience.” — Steve Pappas, Panviva SVP of North American Operations With competition from online financial providers ever encroaching, it’s becoming increasingly important…
Panviva is excited to be exhibiting at the Healthcare Call Center Times Annual Conference June 13 - 15. If you're in Pittsburgh stop by Booth 31 and say hi to Jon and Joe. We look forward to seeing you there!
“Patient schedulers are charged with the delicate balance of keeping a steady pace throughout the day while ensuring each patient receives adequate attention.” — Steve Pappas Every person in your medical practice—from front desk personnel to nurses to insurance handlers—have…
Panviva is excited to be exhibiting at the NECCF Conference & Expo again this year. Join us June 12th at Gillette Stadium in the Putnam Club Clubhouse, East Side Lounge. Networking and breakfast starts at 8:30 am We look forward to…