A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new…
Join Panviva September 13th at the 20th Annual Fall Symposium and see what's new in our industry. Interactive seminars, fantastic exhibits, renowned keynote speaker, great food, prizes, and networking with old and new friends. The Fall Symposium will be held at the J. Neils…
Join us at the Northeast stop of the national Contact Center Ideas & Innovations Tour—Don’t miss your chance to learn, share and network with the region’s most cutting-edge organizations! Hosted by Contact Center Nation and Contact Center Pipeline Magazine, the…
In today's digital era, customers expect the same level of service no matter how they contact you—they don’t view your brand as a series of channels, rather they see it as one single cohesive unit. “They expect to interact with…
“As a result or embracing the omni-channel customer experience, businesses are able to resolve cases faster. Fine details aren’t lost in the exchange. Customer frustrations are limited and customer service agents feel empowered and confident in their ability to solve…
“Many member services organizations are restructuring how they handle data and information resources through better knowledge management practices—providing the ability to consistently deliver a better member experience resulting in higher member satisfaction ratings.” — Steve Pappas, SVP of Panviva A…
“Avoiding call escalations, hold times and callbacks means customer resolutions are reached faster, leaving them confident you’ll be able to help them again if needed.” -- Stephen Pappas Spreadsheets, Google Docs, CRM, brightly colored sticky notes, manila files – there…
Nashua, NH (June 14, 2018) Panviva—the premier provider of cloud-based knowledge management solutions and real-time performance support—announced today they have formed a partnership with PowerHouse Consulting. PowerHouse Consulting specializes in all aspects of call centers and telecommunications, working with senior…
When it comes to customer experience, telecommunications companies get a bad rap. Telecom companies continue to dominate “official” lists of companies with lackluster customer service, like this one from Ranker that puts 10 telecoms in the top 50. It’s not…
“Panviva makes it easy to create cohesion among schedulers to minimize wait time and maximize efficiency.” — Steve Pappas Scheduling patients is no easy feat, even for seasoned schedulers. On one hand, you don’t want to keep your patients waiting…