“Avoiding call escalations, hold times and callbacks means customer resolutions are reached faster, leaving them confident you’ll be able to help them again if needed.” — Stephen Pappas
Spreadsheets, Google Docs, CRM, brightly colored sticky notes, manila files – there are tons of ways offices are organizing their customer data, usually a combination of some or all of the above. So why change it?
Switching to a new system is hard for any business, especially when you’ve been using the same processes for years. But truth be told, most traditional office processes are slow, outdated, and inefficient, which is why Panviva found a better way.
The Panviva difference
No matter how you’re organizing your customer data, whether it’s file folders, CRM, collaboration software and spreadsheets, or some combination of these, Panviva can do it better. Panviva is an all-in-one knowledge management solution that gives you a central place to house your data.
Panviva’s technical classification is a knowledge management system, but let’s dive deeper into what that looks like:
- Having a single way to record and manage customer data keeps information together and easily accessible. It minimizes the risk of “losing” or “misfiling” data so you deliver faster, more accurate service to your customers.
- Your team can record and access details in real time without an extensive search effort. Panviva’s GPS like “guide on the side” directs users where to find real-time answers.
- Panviva uses cloud technology so there’s no complex server setup or maintenance required. Users can contribute resources to Panviva to create standardized processes that make customer service a cohesive experience for everyone.
By having a seamless experience, agents are more confident in being able to handle customer interactions because they have all the resources they need in front of them. Avoiding call escalations, hold times, and callbacks means customer resolutions are reached faster, leaving them confident you’ll be able to help them again if needed.
Request a free demo today to see for yourself how Panviva is helping customer service teams work faster and better than ever.