“Patient schedulers are charged with the delicate balance of keeping a steady pace throughout the day while ensuring each patient receives adequate attention.” — Steve Pappas
Every person in your medical practice—from front desk personnel to nurses to insurance handlers—have likely heard the woes of patients who feel they waited too long in your office. When the clock reads 20 minutes past the patient’s appointment time and their name still hasn’t been called, most of them are not shy about letting someone know about it.
There are many reasons why the daily workflow can fall behind schedule. Doctors may ask you to squeeze in patients who have urgent needs. They may require you to double book appointments to make up for no-shows. Or, it could be as simple as your scheduling coordinators lacking an understanding of how much time to block for specific medical needs.
Patient schedulers are charged with the delicate balance of keeping a steady pace throughout the day while ensuring each patient receives adequate attention. When you start to fall behind schedule, it can impact your patients’ perception of your office—and proving a better patient experience is important to your overall bottom line.
Panviva’s knowledge management software is designed to help medical practices by transforming the patient scheduling process. Panviva houses all the information, best practices and instructions schedulers need to stay on task and on time—medical practices are better able to schedule patients accurately and according to each office’s scheduling guidelines.Take a free test drive to see Panviva’s powerful scheduling features in action.
View our Patient Access Webinar
Our Patient Access Webinar—Patient Access and Scheduling: A Checklist for Success—will provide you with tips and insights into a better patient scheduling experience for all.