Join us in recognizing healthcare access professionals for their continued accomplishments of service in the healthcare access continuum by celebrating Patient Access Week April 1–7, 2018.
In the face of our quickly changing healthcare environment, there is one constant: the Patient Access Department. The first interaction with patients often begins with the Access Department, which makes it so necessary to arm agents with the right answers and guidance to ensure customer satisfaction.
On average, Access Departments handle hundreds of requests each day—from physicians to nurses to patients and insurance companies. Access staff coordinate smooth admissions and patient transfers while also holding knowledge of procedures of various insurance companies. Many access departments also provide financial counseling and point-of-service cash collections to patients.
“When people aren’t feeling well, they expect fast, accurate and friendly service. With Panviva, we provide the tools that enable patient access employees to provide an exceptional patient experience,” says Panviva’s SVP of Operations, Stephen Pappas. “It has been proven that skills can be trained but kindness and warmth must be present for the first impression. Our job is to ease their time spent searching for information which allows time to engage with patients and provide answers in their moment of need.”
As we celebrate National Patient Access Week we acknowledge these employees and their contributions to the healthcare industry. Established in 1982, Patient Access Week is a celebration of the people in the Patient Access profession. The date marks the anniversary of the founding of the National Association of Healthcare Access Management (NAHAM), the only national professional organization dedicated to promoting excellence within the field. Each year, the celebrations span the entire week surrounding the anniversary, April 5.