Is your company operating in silos? Is information compartmentalized by your sales, marketing and customer service teams providing varying answers to your customers? What if you could arm them all with the same information, regardless of where it was stored?
The Silo Mentality, a mindset present when certain departments or sectors do not wish to share information with others in the same company, reduced efficiency in the overall operation, reduces morale, and may contribute to the demise of a productive company culture.
Stephen Pappas, Panviva’s Senior Vice President, North America, wants to solve the silo problem: “There is no sense in considering Omni-channel strategies without first addressing the silos of information each channel will use. Panviva is setting out to create the best knowledge and information delivery system for all channels.”
Customers want consistency and accuracy whether they contact your business through social channels, by phone, live chat or in person—it’s more important than ever that all your information is consistent and easily accessible to your clients, said Pappas. To that end, Panviva’s methodology supports one “single source of truth” so that all channels deliver consistency throughout your organization.
Prepare and publish single source of truth, in real-time.
Panviva lets your subject matter experts and content developers easily create and maintain content with a powerful authoring environment using consistent styles and standards so that users see the same material. The publishing tool allows users to instantly change text or processes across multiple documents in real time, in just one action!
Panviva,a global leader in cloud-based knowledge management, emerged from a driving desire to give employees one-click access to the information they need, when they need it and in the context they need it—to do their jobs right the first time.
Ready to solve your silo problem? Take your FREE test drive today!