NATIONAL CREDIT UNION CALL CENTER CONFERENCE
October 16-18 2017 Harrah’s Las Vegas, NV
Today a call center is more than an employee taking a telephone call. It is providing multi-channel access so the member can connect 24/7 whether that’s through email, chat, text, mobile, video, or of course over the telephone. It is about access to your credit union’s products and services and the ability to serve your members.
Operating a call center has shifted from a cost center to a profit center and now performs as a key channel of communication and service to your members. When you attend the conference you not only learn what’s new in the industry but you have access to best practices accomplished by credit unions (your peers) in the industry making the conversation very specific to credit union operations.