As the rate of industry consolidation increases, companies must determine not only what system, policies and procedures their merged operations will adopt, but also how to handle the enormous change management challenges that come with communicating and supporting the change.

This results in:

• Mergers taking longer than planned to achieve anticipated cost reductions and efficiency gains
• Significant efficiency and quality degradation
• Employee confusion and dissatisfaction
• Increased risk of regulatory non-compliance
• Inaccurate information provided to customers
• Loss of revenue and billable time when employees are taken off the job to attend training or briefing sessions.
• Incorrect adoption of new business practices
• Difficulty in communicating and embedding change

Panviva’s Business Process Guidance (BPG) system, SupportPoint, is like a GPS for the desktop. It identifies the employee’s role and delivers the right information to each individual.

SupportPoint recognizes where your employees are in a process (which application screens they have open), then guides them step-by-step to the desired outcome for each business process. Employees no longer need to be trained in every aspect of new business processes and systems, because the information about how to perform the work is always at hand.