Enterprise application rollouts and upgrades represent a big change management challenge. Training is one solution, but used alone is inadequate because there is almost never enough training resource to train everyone in all the details.

While training courseware and manuals are often available after go-live, they are often not helpful as support resources. That’s because t raining resources are not designed to help end users find the specific information they need so they can quickly get back to the task at hand. Furthermore, these training materials are expensive to update and soon become obsolete, losing their authority as credible support resources.

This results in:

• Incorrect system usage and increased error rates
• Poor return on new systems investments
• Significant efficiency and quality degradation
• Employee confusion and dissatisfaction
• High ongoing training and support costs

Panviva's Business Process Guidance (BPG) system, SupportPoint, is like a GPS for the desktop. It identifies the employee’s role and delivers the right information to each individual.

SupportPoint recognizes where your front and back office personnel are in a process (which application screens they have open), then guides them step-by-step to the desired outcome for each business process. Employees no longer need to be trained in every aspect of new business systems, because the information about how to perform the work is always at hand.