An integrated approach to Governance, Risk and Compliance requires comprehensive policies and procedures to be in place to comply with legislative or industry mandates. But unless every person in your organization can quickly and easily access the latest policies and procedures that they need to follow then you will always be at risk of non-compliance.

Your organization’s policies and procedures are too extensive and change too often for you to be able to solve this issue with training alone. You may have this information in various places on your intranet, but is it easy to find and in a form that is easily understood and easily applied on the job? Unless they are, employees will either waste time looking for or trying to understand what the latest policy or procedure is, or worse, make a guess about what it is.

This results in:

• Non-compliance with policies and procedures
• Increased fines and penalties
• Significant efficiency and quality degradation

Panviva’s Business Process Guidance (BPG) system, SupportPoint, is like a GPS for the desktop. It identifies the employee’s role and delivers the right information to each individual.

SupportPoint recognizes where your employees are in a process (which application screens they have open) or can facilitate an easy but powerful search to find the right information, then guides them step-by-step to the desired outcome for each business process. Employees no longer need to be trained in every aspect of new business systems, because the information about how to perform the work is always at hand.