Performance Support is a methodology for delivering highly specific and relevant operational support and training to employees in a form that does not disrupt their workflow.

Electronic Performance Support System (EPSS) describes the online content development and delivery systems that enable this methodology.

SupportPoint was originally designed from the ground up to be the world’s most comprehensive EPSS and was subsequently extended in its capabilities to become a Business Process Guidance system. It delivers all of the technical capabilities that organizations need to provide their workforces with moment of need support on everything from policies and procedures to technical support and up to date product information.

Panviva’s Business Process Guidance (BPG) system, SupportPoint, is like a GPS for the desktop. It identifies the employee’s role and delivers the right information to each individual.

SupportPoint recognizes where your employees are in a process (which application screens they have open), then guides them step-by-step to the desired outcome for each business process. Employees no longer need to be trained in every aspect of new business systems, because the information about how to perform the work is always at hand.