The CFO's Guide to Continuous Cost, Error and Risk Reduction
An innovative approach to the CFO's challenge to reduce costs and improve profits and prospects for growth is being used by corporations across many industries that provides dramatic and long term sustainable cost-cutting. It's a solution that guides employees in real-time through the mounting complexity of business-critical processes and procedures in a way that requires virtually no additional IT investment and no change to your existing software infrastructure.

The Delphi Curve for Real-time Desktop Guidance
Delphi Curve is a framework developed by the Delphi Group to compare products and service offerings in a given market. When product categories are plotted on the Delphi Curve they tend to evolve around two distinct dimensions: business impact and customer impact. This paper explores the various Real-time Desktop Guidance offerings on the market today, and their position on the Delphi Curve.

The eBook on Business Process Guidance
The most difficult thing knowledge workers and their organizations must deal with every day is the complexity of their work environments. A new generation of solutions that manage and navigate complexity in the enterprise are on the horizon. They promise to radically change the way we think about knowledge work. And they offer tremendous potential for organizations struggling to grow without adding cost and complexity. This eBook introduces BPG and outlines how it differs from knowledge management (KM) and business process management (BPM).

Lock it in or Lose it - Sustaining Business Benefits from Process Improvement Initiatives
Process improvement methodologies promise significant business benefits, but unless organizations have a repeatable way of embedding the new processes, sustained business value is notoriously elusive. This paper describes the approach National Australia Bank has taken to ensure its quality initiatives continue to deliver ever higher levels of market share, competitive advantage and shareholder value.

Conquering Complexity
The greatest challenge to every business and individual is the dramatic increase in complexity. In organizations that complexity shows up on computer desktops littered with applications that don’t work with each other, a deluge of information sources, rampant growth in policies and procedures, increased regulations and compliance, and an unceasing degree of change. Yet, at the same time, employees are being tasked with being faster, more accurate and more efficient

The Role of BPG in Improving Call Center Operations
Panviva’s Business Process Guidance (BPG) system is a "GPS" for the desktop, guiding Customer Service Representatives step-by-step in real-time, through processes and policies across multiple systems, departments and product lines. It’s the new low-cost, low-risk way to drive customer satisfaction and compliance while driving down costs aggressively.