Knowledge management (KM) traditionally focuses on helping workers collaborate and share their experience within an organization. KM solutions are typically designed to manage metadata, tag content, and facilitate intranet searches.

However, this approach is less effective in call centers and back office operation environments where job tasks are more defined and where speed, accuracy and compliance are paramount.

BPG delivers real-time, actionable guidance in the context of each employee's role. It identifies where the user is in a process and provides the most relevant guidance to get them from that point through the task or call resolution. It provides all the process, product, and systems guidance your employees need to get their work completed in an efficient and effective manner.