Panviva | Webinars

Webinars and Podcasts

The following webinars are available on demand.

	Podcast - Interview with Elliot Masie Internationally recognized learning and business productivity analyst, Elliot Masie, interviews Panviva CEO - Ted Gannan to ask: How is learning changing? How is technology affecting those changes? and what are the future plans for Panviva and its flagship performance support system - SupportPoint.

	CRMxchange Webcast on Contact Centers It takes time and training to get new service agents to become competent on the phones, and even call center veterans have to scramble to adjust to changes in products, services and systems. Join Panviva to learn how performance support can improve customer service levels all across the board.

	HP Webinar on SAP Join Panviva for this case study briefing with Maggie Larocca, a recent learning program manager at HP. She explains how HP used performance support systems to reduce training times and improve global compliance during a merger, bringing 3000 contract administrators worldwide up to speed with its SAP implementation and related processes

	Reuters Webcast Learn from Charles Jennings - Global Head of Learning at Reuters, about its new approach to training in response to the strategic challenges of improving customer service, and performance on complex business systems. Also, Charles shares his review of a performance support implementation at Reuters' customer service operations.

	CRMxchange Webcast on The Post-Roll Out Blues When companies introduce new products or processes, even after pre-launch training, workforce performance often doesn’t materialize. How can agents stay on top of what’s new? Why can more training be counterproductive? Learn from real life examples.

	HP CRM Webinar Learn how HP employed a performance support strategy to reduce training times and improve adoption of its new Siebel implementation and related sales processes across 20,000 employees worldwide.

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