What is business process guidance?

Contact Us

USA
+1 (781) 716 9000

Australia
+61 (0) 3 9882 0555

United Kingdom
+44 (0) 1757 638 195

Benelux
+31 (0) 76 521 1545

South Africa
+27 (0) 11 485 4856

Webinars

Gain a better understanding of SupportPoint and how our customers use Business Process Guidance systems by viewing our upcoming live web seminars and on-demand archived web seminars.

Webinar on Improving FCR
This webinar on First Contact Resolution features well-known call center authority Mary Murcott, who has led customer contact transformations at leading companies such as: Budget Rent-a-Car, Ryder Trucks, American Express, DHL, and Cox Communications. The presentation covers: how to measure FCR; top myths and misconceptions of FCR; 5 methods and tips to improve FCR; how to get other departments involved in FCR improvement; and how to structure and analyze FCR data in order to take action.

HP on using SupportPoint to rollout SAP

HP Webinar on using SupportPoint to rollout SAP
Join Panviva for this case study briefing with Maggie Larocca, a recent learning program manager at HP.  She explains how HP used Panviva's SupportPoint business process guidance to reduce training times and improve global compliance during a merger, bringing 3,000 contract administrators worldwide up to speed with its SAP implementation and related processes.

HP Webinar on using SupportPoint to rollout a new CRM solution
Learn how HP employed Panviva's SupportPoint business process guidance system to reduce training times and improve adoption of its new Siebel implementation and related sales processes across 20,000 employees worldwide.

Reuters Webinar
Learn from Charles Jennings - Global Head of Learning at Reuters, about its new approach to training in response to the strategic challenges of improving customer service, and performance on complex business systems.  Also, Charles shares his review of a performance support implementation at Reuters' customer service operations.