Welcome to the first edition of SupportPoint’s performance support newsletter "To the Point". This quarterly newsletter provides helpful background on the relatively new category of Electronic Performance Support Systems (EPSS). These are software solutions designed to increase application and process compliance, while reducing training and support costs.

With growing numbers of organizations and call centers deploying custom or packaged electronic performance support solutions, the interest in this EPSS category offers an opportunity for discussing training, content management, search technologies, knowledge management, and workforce performance.

Solution Corner
New Launch - Got the Post-Training Blues?
After initial training on a new application, process, or product, expectations are high that that the change will deliver significant benefits. But workforce performance with what’s new often doesn’t materialize. Read more about workforce adoption and compliance with new ERP, CRM and Financial Systems.

Product News
New Web Viewer – Making Life Easier
This newest version of the SupportPoint EPSS offers a browser-based viewer, instead of a proprietary client. No user downloads or distributed PC updates are necessary – a "zero footprint" client makes implementation and maintenance even easier. 

Event Presentations
Hewlett-Packard will present "A New Approach to Training and Support for Large Enterprise Application Deployments" in a webinar on December 13, 3 pm EST. HP will discuss how a performance support strategy reduced training times and improved adoption of its new Siebel implementation and related sales processes across 20,000 employees worldwide. Join us for an informative presentation and Q&A session.

More Resources
View addtional white papers and presentations relevant to the topics of EPSS and performance support.