DuluxGroup

DuluxGroup is a manufacturing company that needed to build employee competency and reinforce best practices in an SAP system. Using SupportPoint to guide staff through the systems and processes, the company has achieved productivity gains, a reduction in rework costs, and higher returns on their investment in SAP.

Bupa

Bupa is an international healthcare company established more than 60 years ago in the UK. It has customers in over 190 countries. Bupa needed to find a system that would help guide its advisors quickly through complex customer calls, providing them with access to just the information needed, quickly and consistently.

Austar

Austar is a provider of subscription television services. It needed to conquer the complexity of new products, markets, communication systems and processes while improving customer service and operations.

Stellar

SupportPoint is helping Stellar reduce call times, reduce reliance on time-consuming and costly up-front training and minimize errors to greatly increase their efficiency.

British Telecom

SupportPoint has greatly simplified the order taking process at BT. This has resulted in a reduction of error rates, reduced training and costs, and most importantly, improved customer serviceandsubstantial cost savings benefiting the bottom line.

Eraring Energy

SupportPoint improves operational effectiveness at Eraring by helping employees use systems and apply processes correctly. This ensures higher returns on investment in new systems, greater compliance with policies and procedures, and less rework resulting from confusion about how work is supposed to be done.