SupportPoint in the Call Center
This four-minute video demonstrates how SupportPoint improves the average handling time and first call resolution in your contact center.

SupportPoint at British Telecom (BT)
The Director Service Delivery at BT discusses his experience with using Panviva's SupportPoint in order to reduce the error rate in BT's order entry system from 30% down to 6% (an 80% reduction).

SupportPoint at Medibank
Medibank Private, Australia's largest private health insurer, uses SupportPoint to enable call center and retail branch staff to provide accurate and timely insurance information to customers. This video was produced by Medibank to promote their SupportPoint implementation, which they call "Max".

Access vs. memory in the new world of productivity
Building workforce capability and competence in a complex environment requires learning based on information access rather than memorization. This video presents approaches to reduce time-to-desk, cost and training, errors and escalations while improving performance, productivity, and customer service.

The Cost of Inaction
The real competitive advantage in customer service comes from access to knowledge at the moment of engagement. This video explains the hidden costs that companies incur when they lack the ability to support employees at this crucial point in the customer relationship.