Panviva professional services will help create and fine-tune SupportPoint content for real-time usage. Panviva's experienced and professional services team can assist you to:
Create an information navigation architecture
Define an document your business processes
Mentor your content developers
Supplement your writing staff in peak periods
Project manage deployment and integration
In addition, Panviva provides:
Training
Panviva also provides training, not only in how to develop content in SupportPoint, but also in how to structure and present SupportPoint documents for maximum effect. This training allows customers to create and maintain their own performance support system. Training also extends to all aspects of user administration as well as reporting and document management, translation and development of online learning content.
Content Development
Customers can choose to outsource content development for their performance support system to Panviva or its services partners. They can supplement their in-house documentation teams with Panviva resources; or have Panviva provide advice and quality assurance for those teams on a project basis.
Support and Maintenance
Customers that elect to pay an annual support and maintenance fee receive technical support by email and phone. Support and maintenance customers also have access to patches and major and minor SupportPoint software releases as they become available.
Webinar - Business Process Guidance
A Medicare Part D Program Manager on the self-funding way to improve call center quality and cut costs with a 3-6 month payback
