SupportPoint Viewer provides users with timely, relevant, context-specific, and role-specific guidance through business processes. The Viewer delivers the content that describes your company’s processes, procedures, systems, and products.

What makes SupportPoint unique is its combination of the Viewer presentation layer and the action-oriented content design that is totally focused on information that is relevant in real time, without the distractions and information overload of intranet and other content systems and repositories. Content is developed specifically for each organization, either by your in-house content development team or by our Professional Services unit. Panviva can design and develop this content for you or train and coach your own subject matter experts to create and maintain their content on an ongoing basis, or both.

SupportPoint Viewer is deployed through a standard web browser or a small-client application optimized for minimal impact on users’ PCs and network bandwidth.

1. Always available but never in the way
   The SupportPoint Viewer window sits in the right-hand third of the screen and floats on top of other applications on the desktop, so that step-by-step guidance is always available.


2. Relevant procedure support across your enterprise applications
   SupportPoint boasts proprietary context-sensitive search capabilities. Using context-identification techniques that sense and respond to applications currently on screen, SupportPoint delivers the most relevant support content based on the user's profile and current activity.


3. Step-by-step decision guidance
   SupportPoint can guide users through a process flow, a procedure flow, or a series of multiple choice questions to provide step-by-step decision guidance.


4. Content structured and layered to be highly actionable
   Consistent presentation is critical to ensuring that users can easily understand the information in real time. Content layering that uses nested folders, pop-ups, and expansion text ensures a succinct, easy-to-follow, consistent presentation.


5. Multiple out-of-the-box presentation templates based on different user needs
   The SupportPoint Offline Viewer Module is designed for remote users who are not connected to the network. This module enables SupportPoint Viewer to be deployed as a fully functional standalone module that includes the content that is most relevant to the user’s role.


6. Offline Viewer Module for remote deployment
   The SupportPoint Offline Viewer Module is for remote users out in the field who may be disconnected from the network. With this module, SupportPoint Viewer can be deployed as a fully-functional stand-alone module that includes the content most relevant to each user’s role.