Author is an easy-to-use environment for designing, authoring and managing content for the SupportPoint Business Process Guidance system.

Content developers, subject matter experts, and training staff use Author to create content within a template-driven and tightly controlled style guide. Panviva’s recommended styles are based on our deployment of real-time guidance to over a hundred thousand users worldwide.

With configurable workflows for content reviews and authorizations and a complete history of all document changes, SupportPoint ensures that you can follow and audit your internal documentation controls.

Self-sufficient publishing

The WYSIWYG user interface means that authors do not have to be familiar with HTML coding or staged release processes. With SupportPoint, authoring highly structured content is as easy as using a word processor. And releasing content to users is as straightforward as marking a document complete – all without involving IT or learning complex HTML coding.

Content reusability for the web and intranet

Content that you develop in SupportPoint can also be deployed to your website or corporate intranet using the Content Express API. This not only streamlines content maintenance, but also ensures complete consistency between internal and external information for partners, customers, and other external parties.

Global and local synchronized versions

SupportPoint delivers a practical way to maintain global content that can be localized for regional or line-of-business variations. The system automatically notifies content owners at the regional level about changes to the global or “baseline” content. Local content owners can then easily incorporate the updates into their localized content, if appropriate.

Powerful content management

SupportPoint provides professional content-management capabilities, such as centralized content storage, configurable metadata, authoring workflows, revision comparisons, audit trails, usage reporting, and image and document asset management. SupportPoint also exports to multiple formats, including fully formatted Word documents, HTML, and XML.

Multi-language and translation support

The SupportPoint Multi-Language Module displays content in any language, including those requiring double-byte characters and right-to-left languages. This module significantly reduces the translation effort by “learning” the phrases translated by authors and then applying the translation to subsequent instances, thereby offering significant efficiencies over manual translation.

Collaboration

SupportPoint enables continuous improvement of content through multiple collaboration methods. Users can ask questions through SupportPoint as well as add personalized notes to documents. These notes and questions offer valuable feedback to content owners by allowing them to improve content on an ongoing basis. And SupportPoint’s automated notification capability informs users when a change is made.