The secret of success in any BPG deployment is the quality of the content. The reason your employees will come to rely on SupportPoint is that it contains all the information they need to fulfill their role. To achieve this, your BPG implementation must detail every aspect of the employee’s job, including business processes, system and non-system related procedures, policies, as well as product information.

The content development effort can be a daunting one for some project groups – especially at the beginning of the project. Panviva’s Professional Services Group can provide you with a fully outsourced content capability, or we can supplement your existing team for as long as you need.

Our services include:

• Preliminary business process mapping
• Technical writing
• Editing and quality assurance
• Solution validation
• Content translation