Technology

SupportPoint is a client/server system that can be either deployed and managed by you within your network or hosted externally by Panviva.

The SupportPoint Application Server is supported on Microsoft ®Windows 2003 Server and on Red Hat Enterprise and CentOS Linux platforms. It does not require use of a third-party web server, reporting server, or application server.

SupportPoint utilizes either a Microsoft SQL Server 2005 or PostgreSQL DBMS. PostgreSQL can be shipped with the Application Server installation package, and either PostgreSQL or MSSQL can be run either locally on the same machine as SupportPoint or on a secondary server.

Client applications run on Windows (2000/XP/Vista) and also function on Citrix and Microsoft Terminal Services thin clients. Clients communicate with the server via TCP/UDP or HTTP/HTTPS, or both. Data compression and caching is employed to minimize network load.

Licensing

SupportPoint is sold on a licensed perpetual seat basis.