SupportPoint & Services

• A user-centric solution that guides you through even the most complicated procedures - just like a GPS for your enterprise
• Navigates multiple applications, information sources, and critical procedures quickly and accurately
• Incorporates a powerful set of process and content methodologies customized to each company we serve
• More flexible and dynamic than knowledge management, BPM, portals and collaborative tools
• Installs quickly, does not cause disruption to other business and technology systems
• Delivers payback within months

Why SupportPoint?

SupportPoint solutions provide on-demand tools to help knowledge workers manage complex and rapidly changing environments. Using SupportPoint, knowledge workers can navigate and coordinate multiple applications, disconnected information sources, and critical regulatory procedures quickly and accurately. SupportPoint is a user-centric solution that determines your exact location in a task and provides step-by-step contextual assistance, guiding you through even the most complicated procedures and systems in the fastest and most accurate way possible - just like a GPS for your enterprise desktop.

SupportPoint Solutions versus the Alternatives

SupportPoint solutions incorporate many of the innovative principles and practices associated with state-of-the-art knowledge management, BPM systems, portals and collaborative tools. But they are much more flexible and dynamic in dealing with change, complexity and compliance. SupportPoint's unique approach to navigating through multiple applications while displaying user-specific steps and instructions blends the best of your existing technology and processes without requiring you to invest in yet another enterprise application.

The SupportPoint Secret Ingredient – Methodology not Just Technology

SupportPoint is tightly integrated with a powerful set of methodologies which are customized to each of the businesses we serve. Panviva professional and technical services guide you through critical steps such as defining your business practices, developing an information taxonomy with customized styles and standards best suited for your users, creating the solution blueprint and working with your teams to develop new content that supports specific user roles. Our world-class experts leave you with the skills and confidence to maintain and update your Business Processes and Knowledge -- so that it’s always up-to-date and at the ready. No more bad information, no more bad process, no more frustrated users and customers.

SupportPoint: An Antidote to Technology Overload

What’s the impact of a SupportPoint solution on your existing technology infrastructure? Virtually nothing. SupportPoint installs quickly, does not require integration with other systems or cause disruption to other business and technology systems. A SupportPoint solution with complete services can be implemented in just a few months with payback measured in months, not years.

Learn more about the SupportPoint products and services that some of the world’s largest companies use to support their employees and significantly lower their costs.