 | Austar, a leading pay television provider, uses SupportPoint to improve information delivery and customer service in its callcenters.
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 | AvMed is one of state’s oldest and largest not-for-profit health plans, and is solely focused on providing health coverage to Florida citizens and businesses. AvMed uses SupportPoint to intelligently guide its representatives through the complexity of desktop information, presenting to them timely, contextually-relevant procedures AND reducing average handling time of calls. |
 | BCNEPA offers comprehensive health insurance products to 600,000 members. It deployed SupportPoint to all CSRs to assist them in navigating complex processes, systems and policies. |
 | British Telecom (BT), one of the world's leading providers of communication services, uses SupportPoint to streamline its order management processes.
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 | Bupa, the UK's leading health insurer, uses SupportPoint to optimize the efficiency of its UK call centers. Read the Case Study. |
 | Cliffs Natural Resources is an international mining and natural resources company that uses SupportPoint to support its Mincom Ellipse ERP system and related business processes. |
 | COLT, an award winning provider of data, voice and managed services in Europe uses SupportPoint to assist employees navigate internal policies and procedures. |
 | Caterpillar dealers around the world use SupportPoint as its performance support system for all dealership operations. |
 | Delta Electricity uses SupportPoint to support its Ellipse ERP system and to standardize business processes across the organization |
 | Eraring Energy uses SupportPoint to reduce up-front training while ensuring a successful roll out of its ERP upgrade and correct use of all other enterprise applications.
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 | Foster's Group, the premium-branded beverage company, uses SupportPoint for employees operating a variety of applications ranging from Oracle Financials to expense management and specialized manufacturing software for the wine industry. |
 | Foxtel, one of Australia’s leading subscription television providers, utilizes SupportPoint to provide quality customer service to its subscribers. |
 | Health New England is a managed care organization serving western Massachusetts since 1985. Because of its commitment to accountable, personal service, more than 100,000 members and 5,000 employers select HNE as their choice for health care coverage, administrative services and programs. HNE uses SupportPoint to optimize the efficiency of ts call center operations and maintain high levels of customer service while expanding and diversifying product offerings. |
 | HP uses SupportPoint to support a range of ERP, CRMandother enterprise applications.
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| Liverpool Victoria | Liverpool Victoria, the UK's largest friendly society, supports call center employees to deliver high quality customer service in the savings, investments and life and general insurance marketplace. |
 | Medibank Private, one of Australia's largest private health insurers, uses SupportPoint to enable call center and retail branch staff to provide accurate and timely insurance information to customers. |
 | NAB, one of Australia's leading banks, uses SupportPoint to ensure fast and consistent customer service in its home loan, credit card and wealth management call centers and back office processing centers. Read the Case Study. |
 | NEC uses SupportPoint in its business process outsourcing operations to assist its customer service representatives to quickly and more accurately respond to enquiries. |
 | Newmont, one of the world’s largest gold companies, utilizes SupportPoint to standardize global mining and financial operations. SupportPoint provides centralized knowledge management support for systems and standards for employees on mine sites around the world. |
 | Orica Consumer Products manufactures and markets products used in home improvement, maintenance, and construction. Orica uses SupportPoint to boost productivity with SAP and business processes. |
 | RMIT, Australia's leading technology institute uses SupportPoint to reduce staff training and improve adoption of SAP. |
 | Stellar, a leading global provider of call center and business process outsourcing solutions uses SupportPoint to assist its agents in providing outsourced customer service to a leading gas and electricity retailer. Read the Case Study. |
