The Leading Developer of Electronic Performance Support Systems
Since 1996, Panviva has been helping clients achieve greater returns on their enterprise application implementation and business process reengineering investments. Initially, a consulting company providing business systems documentation and training, in 2001, Panviva developed SupportPoint, an electronic performance support system. This self-service support helps employees use complex enterprise applications, understand procedures and business rules, and stay up to date with product and service information.
The Need for Performance Support
By 2000 Panviva had tried numerous approaches to delivering the documentation it developed for its customers through various means, including intranet and portal solutions as well as online help and traditional e-learning systems. It was the inherent problems associated with each of these approaches that led Panviva to develop its own knowledge management system, specifically for supporting employee performance on the job.
A Better Way - Performance Support Systems
In 2001, Panviva developed SupportPoint to solve the problems it had identified with existing knowledge management and delivery solutions for documentation. Today, SupportPoint provides the most advanced electronic performance support system in the market. Numerous mid-size to large and global customers, in industries ranging from financial services to manufacturing and government, use SupportPoint as their primary system for providing self-service support to their employees. And Panviva has continued to grow as a software company with operations now on three continents, and more customers achieving their goals through better knowledge management and employee support.
Quick facts
Headquarters: Melbourne, Australia
Offices: New York City and London
Established: 1996
Ownership: Privately Held
Type: Software Company
Category: Electronic Performance Support Systems
Major Products: SupportPoint
Customers: Mid-Market, Large enterprises, Government
Example Customers: HP and Caterpillar
Webinar with Reuters
Reuters' CLO presents a challenging presentation about performance support and the new role of Training
