| Press Releases |
November 17, 2011Stellar Expands Relationship with Panviva, becomes Value Added Reseller of SupportPoint Panviva announced today that Stellar®, a global leader in Managed Customer Relationships, will offer SupportPoint, Panviva's real-time desktop guidance system, as a key component in its solution set to new and existing clients. Enhancing the Stellar offering and providing key market differentiation, SupportPoint will improve the speed, accuracy, and efficiency of Stellar’s call center staff, who manage millions of customer interactions in call centers around the world each year on behalf of clients from a wide range of industries. September 15, 2011Panviva to Sponsor Health Plan Alliance Conference on Achieving Excellence in Customer Service Panviva today announced that it is a major sponsor of the upcoming Health Plan Alliance (HPA) conference on Achieving Excellence in Customer Service. The event will be held in Portland, Oregon, September 21- 23, 2011. Earlier this year the two organizations announced a strategic relationship that provides advantageous purchasing arrangements for Panviva solutions to all HPA members. August 4, 2011Panviva Announces First Online Member Benefits Directory Solution for the Health Care Industry Panviva today introduced the first solution available to the health care industry that provides call center agents and other authorized users with instant, online access to accurate member benefit information. SupportPoint BD is a unique solution that includes everything an organization needs to put its Health Care Benefits Directory online to provide fast, moment-of-need information that is complete, accurate, and easy to maintain and use. SupportPoint BD can be deployed in a few weeks, hosted internally or externally, and is offered at sbuscription pricing that is affordable for organizations of every size. July 21, 2011Gundersen Lutheran Selects Panviva Panviva is pleased to announce that Gundersen Lutheran Health System has selected the Panviva solution to optimize the delivery of call center services to members of its health plan, thereby enabling the growth and diversification of its product lines. Gundersen Lutheran Health System, which ownsits own health plan, is one of the top-ranked health organizations in the US, and Panviva is the leading provider of Business Process Guidance systems. June 2, 2011Panviva Announces Strategic Reseller Agreement with Fusion Universal Panviva has signed a master reseller agreement with Fusion Universal, a London-based provider of next generation performance solutions for corporate environments. Already a Value-Added Reseller (VAR) for Panviva, Fusion Universal markets, sells, implements, and supports the Panviva solutions across a range of industries in Europe. Due to Fusion Universal's success, their role hasbeen expanded to include responsibility for managing other Panviva resellers within the Europeancommunity. May 19, 2011Panviva Announces Strategic Partnership with Health Plan Alliance March 31, 2011Tenix Solutions Selects Panviva Today, Panviva announced that Tenix Solutions, a leading provider of outsourced infringement management and enforcement services, has chosen the Panviva SupportPoint® solution to help drive consistent delivery of service across its operations. February 24, 2011Panviva Announces Expansion at Colt Today, Panviva announced that Colt is expanding its usage of Panviva’s SupportPoint ® solution. Initially deployed to improve call center efficiency and accuracy, SupportPoint will now be used as a tool for delivering critical work instructions and guidance in other areas of Colt’s business.. February 10, 2011Panviva Hosts Webinar: Open Enrollment: From Surviving to Thriving Panviva has announcedthat it is sponsoring a live, interactive webcast to address the challenges of using temporary agents during the health insurance Open Enrollment period. In the webinar asenior health insurance executive discusses successful approaches for turning temporary or outsourced agents in to call center superstars. January 20, 2011Panviva Names Jan Bieri as Professional Services Director for North America Panviva has announced the appointment of Jan Bieri as Professional Services Director for North America, reporting to Sabrina Litteri, Vice President of Professional Services for Panviiva. She brings more than 25 years experience in learning and development, with a focus on performance consulting to large corporate clients. December 9, 2010AvMed Selects Panviva's SupportPoint Today, Panviva announced that AvMed, with headquarters in Miami, FL, and one of Florida's oldest and largest not-for-profit health plans, has chosen the Panviva SupportPoint solution to optimize its call center operation and drive even higher levels of member satisfaction. December 7, 2010Universal and Panviva, Inc., today announced that Fusion Universal has won the coveted "2010 E-Learning Industry Award for Outstanding Achievement - Corporate." The award was made at the E-Learning Awards in London on November 22 in recognition of Fusion's "Knowledge Solution." The solution deploys Panviva's Business Process Guidance system, SupportPoint, along with a social learning platform and formal E-learning courses to deliver an innovative and industry-leading approach to "improving customer efficiency, closing skill gaps, and getting the best from staff," the judges explained. November 18, 2010National Motor Club Selects Panviva to Turbo Charge Call Center Operations Panviva announced that National Motor Club has selected its product, SupportPoint, to further streamline the speed and efficiency with which its call center agents dispatch roadside assistance to members in need of help. In operation since 1956 NMC is one of the largest independently-owned motor clubs in the US, providing premiere, high-touch services and answering more than half a million calls a year. November 11, 2010Stellar Chooses Panviva to Offer Competitive Service Advantage To Contact Center Clients Panviva announced that Stellar, a global expert in Managed Customer Relationships,has selectedSupportPoint, to further streamline the speed and accuracy of agents providing answers to US call center customers. Stellar is a privately owned company and manages over 300 million customer interactions each year. November 4, 2010Panviva Appoints Jack McAvoy as Vice President of Marketing Panviva announced the appointment of Jack McAvoy as vice president of marketing. Based at the company's US corporate headquarters and reporting to CEO David Frenkel, Mr. McAvoy will lead all aspects of the company's marketing efforts worldwide. October 28, 2010Panviva to Sponsor and Participate at Upcoming MIT Sloan CFO Conference Panviva announced that it will be a major sponsor and participant at the annual MIT Sloan CFO Summit to be held on November 18, 2010. Panviva's CEO David Frenkel will participate on a thought-leadership panel which will formulate strategic recommendations to help CFOs operate more efficiently and profitably. Panviva will also provide a white paper entitled "The CFO's Guide to Continuous Cost, Error and Risk Reduction" describing a new, strategic approach to reducing costs, elevating the customer experience, and empowering employees. October 14, 2010Panviva Expands Healthcare Sales Team with Executive Paul J. Weisz, Jr. Panviva today announced the addition of a new Sales Executive to its team of professionals representing the company's real-time desktop guidance products and services. Paul J. Weisz, Jr. has joined Panviva as Sales Director, Healthcare Practice. Based in the Dallas area, Paul will continue to build on the rapid adoption of the company's flagship product by payers and providers in the healthcare industry. September 30, 2010Panviva Announces New Global Partner Program Due to Panviva'sglobal growth and rapid adoption in newmarkets, the company is expanding its reach to add greater geographic coverage, vertically-oriented domain expertise and partners who can provide value-added services. This comprehensive program includes process consulting companies, OEM and channel partners, and resellers. July 29, 2010A recently published research note from the Delphi Group places Panviva’s SupportPoint and services at the top of the chart for their superior ability to guide workers in real time through complex systems and processes, achieving cost and productivity breakthroughs in applications such as call centers and back office functions. July 16, 2010Medibank Presented with Inaugural Customer Excellence Award at Panviva Annual User Conference Panviva announced that to Medibank has been selected to receive the first ever Customer Excellence Award for achieving superior operational efficiency using the Business Process Guidance solution SupportPoint. June 15, 2010Health New EnglandSelects Panviva toSupport Growth Initiatives Panviva announced that Health New England, a managed care organization serving western Massachusetts, has selected Panviva’s SupportPoint to optimize the efficiency of their call center operations and maintain their high levels of customer service while expanding and diversifying product offerings. June 10, 2010Panviva to Present Business Process Guidance Solution at Annual Call Center Exposition (ACCE) 2010 Panviva, the leading provider of Business Process Guidance solutions and developer of SupportPoint, announced that it will be demonstrating its SupportPoint capabilities at the Annual Call Center Exposition (ACCE) 2010, June 14 – 17th in New Orleans, LA. May 18, 2010Delphi TV Webinar - The Call Center in Crisis: A Prescription for Exponential Improvement Panviva announced that it is sponsoring a live Delphi TV webcast hosted by the president of Delphi TV, Tom Koulopoulos, to address the complexity crisis in health insurance call centers. April 15, 2010BusinessProcessGuidance.com Survey Exposes Knowledge Worker Productivity Gap A recent survey by BusinessProcessGuidance.com of 286 senior executives found that the workload for knowledge workers is increasing faster than the efficiency with which they can get it done. Among the study’s key findings: knowledge workers not only have more to do, but the nature of the work itself is much more complex than it was just three years ago. March 29, 2010Contact Centres Rate Call Efficiency over Customer Service at their Peril suggests New Survey Panviva today revealed the results of a new survey into how UK companies judge and direct the performance of their contact centres. The survey of 54 contact centres found despite 65 percent of contact centre staff saying that that ‘first call resolution’ (FCR) is what customers want, only 35 percent both measure and then report the figure to their Board. February 17, 2010Panviva will present a live webcast featuring guest speaker Clay Richardson of Forrester Research Inc. Clay, a noted authority on Business Process Management, will discuss a new trend called “Social BPM.” February 15, 2010Panviva Announces Appointment of Jack Colopy as Chief Operating Officer Panviva, Inc. announced today that Jack Colopy has been named as the corporation’s Chief Operating Officer. In this capacity, Jack will manage the development, deployment and support organizations for Panviva’s Business Process Guidance solutions. February 11, 2010Panviva Cites New Delphi Research on the High Cost of Knowledge A new Delphi Group study presents in-depth survey information about the problems caused by complexity in the work environment and recommends that companies adopt Business Process Guidance systems as the antidote. |