| Media Coverage |
TMCnet - April 16, 2010Knowledge Worker Productivity Gap Exposed by New Survey Results The key findings of the report titled, "Closing the Knowledge Worker Productivity Gap," included not only the findings that knowledge workers have more to do but the nature of the work itself is also much more complex than it was three years ago. An increase in workload by 25 percent to 50 percent was reported by a majority of respondents. However, their efficiency has increased 0 percent to 25 percent in the last three years.
TMCnet - April 12, 2010Call Centers, A Prescription to Heal Thyself Panviva CEO David Frenkel writes that guiding customers through complex policies, procedures and system interfaces is a sure-fire recipe for CSR burnout. No amount of training will be adequate to make up for the enormous complexity and volatility of navigating through this chaos of information. He outlines the key issues and provides a diagnostic test for call center efficiency.
CCFonline - March 31, 2010Efficiency rated higher than customer service, says research Contact centres are putting efficiency ahead of customer service, according to research by Panviva. The business process guidance firm surveyed 54 contact centres and found that while internal efficiency measures were well monitored through multiple metrics, external effectiveness in terms of customer service received less focus.
Financial Times - February 24, 2010Financial Times podcast with Panviva CEO In this interview, Panviva CEO David Frenkel explains that BPM is like an autopilot that takes care of routine tasks while BPG is more like a GPS that guides knowledge workers through much more complex activities in real time. (Starts at 5:35 of the audio file.)
Mass High Tech - February 2010Panviva finds Partners for IT standards by Rodney Brown An interview with David Frenkel profiles Panviva and its rapid growth in the American market.
Human Capital Magazine - October 2009How Not To Train by Charles Jennings Charles Jennings warns about the flaws in traditional approaches to training. Business Process Guidance can offer HR Managers a better solution.
BRW - September 3, 2009Program for Failure by Charles Jennings Charles Jennings comments on how $600 to $800 million is spent in Australia every year on traditional training approaches, which deliver very little return on investment. Business Process Guidance can offer HR Managers a better solution.
Claims Magazine - August 1, 2009Just in Time by Ted Gannan Using Business Process Guidance in claims operations can solve big issues.
Australian Anthill - July 1, 2009Spring Clean to Shine in Tough Times by Ted Gannan In tough economic times there is a new approach to the corporate spring clean. Instead of cutting costs, Business Process Guidance (BPG) helps organizations do more with less and allows them to clear out old ways and inefficient processes.
Rust Report - July 17, 2009Aussie has a Solution for UK Health Insurer by Len Rust Software developer Panviva has been selected to provide its SupportPoint Business Process Guidance solution to health insurance company Bupa.
Call Centre Clinic - July 14, 2009Panviva Wins UK Call Centers Contract A major UK health insurer, Bupa, has selected Panviva to deploy its business process guidance (BPG) solution, SupportPoint, in its call centers.
ITWire - July 14, 2009Panviva Wins UK Call Center Contract by Peter Dinham A major UK health insurer, Bupa, has selected Panviva to deploy its business process guidance (BPG) solution, SupportPoint, in its call centers.
IT-Director.com - July 10, 2009Panviva - Applying Guidance to Business Processes by Simon Holloway, Practice Leader Process Management and RFID - Bloor Research Simon Holloway discusses how everyday business process can be automated to make businesses and their employees more efficient.
Human Capital Magazine - July 2009Future Gazing: L&D in 2009 and Beyond by Ted Gannan Ted Gannan explores how Learning and Development is set to evolve in 2009 and the future.
Insurance & Financial Advisor - June 16, 2009Partnership to Help Pennsylvania Blue Better Answer the Call by IFAWebnews Staff Blue Cross of Northeastern Pennsylvania selects Panviva's SupportPoint Business Process Guidance solution to help customer service representatives access information sources more effectively to better address members' queries.
Satellite News - May 11, 2009Panviva Deploys Business Process Guidance Technology at BT and Stellar by Rajani Baburajan Panviva announces that British Telecom (BT) and Stellar, a provider of call center and outsourced services, have selected Panviva's SupportPoint to help improve customer service and reduce costs.
ITWire - April 22, 2009Panviva System Implemented by Stellar BPO Groupby Peter Dinham Australia-based Panviva, a global provider of business process guidance systems (BPG), has will supply its SupportPoint system to business process outsourcing group Stellar.
BNET Australia - March 2009BT selects Panviva's Business Process Guidance as the best solution for guiding customer operations personnel through operating procedures, significantly reducing the processing errors associated with complex and continually evolving business processes. |