| Media Coverage |
InsuranceNewsNet - February 11, 2011Open Enrollment: From Surviving to Thriving - A Panviva Webinar Panviva, announced today that it is sponsoring a live, interactive webcast to address the challenges of using temporary agents during the health insurance Open Enrollment period. Many companies choose to hire temporary or outsourced agents during this period. This webinar will answer the question: how can you turn these temps into superstars on very short notice? Newzfor.me - January 13, 2011Panviva Positions for Growth: Appoints Stephen A. Johnson as Chief Financial Officer Panviva, announced the appointment of Stephen A. Johnson to the position of chief financial officer (CFO). The company is positioning for market share growth with its solutions for health insurance, retail banking and telecommunications. msn.com- December 9, 2010AvMed Selects Panviva's SupportPoint to Optimize Call Center Operation AvMed Health Plans announced today that it has chosen Panviva SupportPoint, a world-wide leader in Business Process Guidance (BPG) systems, to optimize its Member Services call center operation and drive even higher levels of member satisfaction. American Banking News - December 6, 2010Fusion Universal and Panviva, Inc., today announced that Fusion Universal has won the coveted "2010 E-Learning Industry Award for Outstanding Achievement - Corporate." The award was made at the E-Learning Awards in London on November 22 in recognition of Fusion's "Knowledge Solution." The solution deploys Panviva's Business Process Guidance system, SupportPoint, along with a social learning platform and formal E-learning courses to deliver an innovative and industry-leading approach to "improving customer efficiency, closing skill gaps, and getting the best from staff," the judges explained. redOrbit.com - November 18, 2010National Motor Club Selects Panviva to Turbo Charge Call Center Operations Panviva, Inc., leaders in Business Process Guidance and real-time desktop navigation announced today that National Motor Club(SM) has selected its product, SupportPoint®, to further streamline the speed and efficiency with which its agents dispatch roadside assistance to members in need of help. Contact Center World - November 11, 2010Stellar Chooses Panviva to Offer Competitive Advantage to Contact Center Customers Panviva announced that Stellar, a global expert in Managed Cusotmer Relationships, has selected SupportPoint, Panviva's real-time desktop guidance system, to enhance their high levels of customer service by further streamliningthe speed and accuracy of agents providing answers to US call centercustomers. Stellar is a privately-owned company and manages over 300 million customer interactions each year on behalf of its clients. TMCnet.com - November 11, 2010Stellar Picks Panviva's SupportPoint to Streamline Performance of Call Center Agents Stellar, a dealer in managed customer relationships, chose Panviva's SupportPoint, a real-time desktop guidance system to offer competitive advantage to contact center agents. StreetInsider.com - November 7, 2010Panviva Appoints Jack McAvoy as Vice President of Marketing Panviva, the leader in Business Process Guidance (BPG) systems, today announced the appointment of Jack McAvoy as vice president of marketing. Based at the company’s US corporate headquarters and reporting to CEO David Frenkel, Mr. McAvoy will lead all aspects of the company’s marketing efforts worldwide. SFGate.com - October 28, 2010Panviva to Sponsor and Participate at Upcoming MIT Sloan CFO Conference Panviva, the world's leading provider of Business Process Guidance (BPG) systems, announced today that it will be a major sponsor and participant at the annual MIT Sloan CFO Summit, to be held on Thursday, November 18, 2010 at the Boston Marriott Newton. International Business Times - July 28, 2010A recently published research note from the Delphi Group places Panviva’s SupportPoint and services at the top of the chart for their superior ability to guide workers in real time through complex systems and processes, achieving cost and productivity breakthroughs in applications such as call centers and back office functions. ITwire.com - July 16, 2010Medibank Presented with inaugural Customer Excellence Award at Panviva Annual User Conference The inaugural Panviva Customer Excellence Award has been awarded to Medibank for achieving superior operational efficiency using the Business Process Guidance solution SupportPoint. PRWeb - June 15, 2010Health New England Selects Panviva to Support Growth Initiatives Panviva Inc today announced that Health New England, a managed care organization serving western Massachusetts, has selected Panviva's SupportPoint to optimize the efficiency of their call center operations and maintain their high levels of customer service while expanding and diversifying product offerings. TMCnet - April 16, 2010Knowledge Worker Productivity Gap Exposed by New Survey Results by Stefania Viscusi The key findings of the report titled, "Closing the Knowledge Worker Productivity Gap," included not only the findings that knowledge workers have more to do but the nature of the work itself is also much more complex than it was three years ago.An increase in workload by 25 percent to 50 percent was reported by a majority of respondents. However, their efficiency has increased 0 percent to 25 percent in the last three years. WhaTech.com- March 1, 2010Panviva Announces Appointment of Jack Colopy as Chief Operating Officer Panviva today announced that Jack Colopy has been named as the corporation’s Chief Operating Officer. TradingMarkets.com - February 18, 2010Panviva, Inc., the leading provider of Business Process Guidance solutions, today announced that it will present a live webcast featuring guest speaker Clay Richardson of Forrester Research Inc. Clay, who is a noted authority on Business Process Management, will discuss a new trend called "Social BPM." ComputerUser.com - February 11, 2010Panviva Cites New Delphi Research on the High Cost of Knowledge Panviva, the leading provider of Business Process Guidance systems, today cited a new Delphi Group study that presents in-depth survey information about the problems caused by complexity in the work environment and recommends that companies adopt Business Process Guidance systems as the antidote. Capterra - October 6,2009Panviva to Present Business Process Guidance System at Annual Call Center Exposition (ACCE) 2009 Panviva announced that it will be demoing its SupportPoint capabilities at the Annual Call Center Exposition (ACCE) 2009, Oct. 7-8, in Las Vegas. ITWeb.com - September 16, 2009SupportPoint Assists Aurecon in Guiding Staff Through New Business Process Panviva's SupportPoint is being used within divisions of Aurecon, to support its ongoing learning and development programme, as the company implements a number of new enterprise systems and processes. Claims Magazine - August 1, 2009Just in Time by Ted Gannan Using Business Process Guidance in claims operations can solve big issues. Australian Anthill - July 1, 2009Spring Clean to Shine in Tough Times by Ted Gannan In tough economic times there is a new approach to the corporate spring clean. Instead of cutting costs, Business Process Guidance (BPG) helps organizations do more with less and allows them to clear out old ways and inefficient processes. Rust Report - July 17, 2009Aussie has a Solution for UK Health Insurer by Len Rust Software developer Panviva has been selected to provide its SupportPoint Business Process Guidance solution to health insurance company Bupa. Call Centre Clinic - July 14, 2009A major UK health insurer, Bupa, has selected Panviva to deploy its business process guidance (BPG) solution, SupportPoint, in its call centers. ITWire - July 14, 2009Panviva Wins UK Call Center Contract by Peter Dinham A major UK health insurer, Bupa, has selected Panviva to deploy its business process guidance (BPG) solution, SupportPoint, in its call centers. IT-Director.com - July 10, 2009Simon Holloway discusses how everyday business process can be automated to make businesses and their employees more efficient. Human Capital Magazine - July, 2009Future Gazing: L&D in 2009 and Beyond by Ted Gannan Ted Gannan explores how Learning and Development is set to evolve in 2009 and the future. Insurance & Financial Advisor - June 16, 2009Partnership to Help Pennsylvania Blue Better Answer the Call by IFAWebnews Staff Blue Cross of Northeastern Pennsylvania selects Panviva's SupportPoint Business Process Guidance solution to help customer service representatives access information sources more effectively to better address members' queries. Satellite News - May 11, 2009Panviva Deploys Business Process Guidance Technology at BT and Stellarby Rajani Baburajan Panviva announces thatBritish Telecom(BT) and Stellar, a provider of call center and outsourced services, have selected Panviva's SupportPoint to help improve customer service and reduce costs. ITWire - April 22, 2009Panviva System Implemented by Stellar BPO Groupby Peter Dinham Australia-based Panviva, a global provider of business process guidance systems (BPG), has will supply its SupportPoint system to business process outsourcing group Stellar. BNET Australia - March 2009BT selects Panviva's Business Process Guidance as the best solution for guiding customer operations personnel through operating procedures, significantly reducing the processing errors associated with complex and continually evolving business processes. |